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Cancellation

Please submit originals of all of the following - photocopies are not acceptable. We recommend that you keep copies of everything you send us for your own records

  • The booking invoice for your trip to confirm the full costs, deposits paid and date of booking
  • Evidence of any refund from the airline or travel agent
  • A tour operator's cancellation invoice (if applicable) or unused tickets confirming the cancellation, the date of notification of cancellation and amount that you have not been refunded which represents your insurance claim
  • Correspondence received in respect of any medical declaration made in the past
  • If the claim is due to bereavement, you will need to provide the death certificate which will of course be returned

Please read these important notes:

  • When cancelling for medical reasons it is essential that the medical certificate on the form is completed since we are only able to assess the validity of the claim when each of the specific questions is answered. If the claim is due to bereavement, we will still require this medical information
  • We will base your settlement on the cancellation invoice provided by your tour operator
  • The policy excess as defined in your policy will be deducted from each and every claim per insured person. In some cases your claim may fall under more than one section - consequently more than one excess may be deducted
  • Claim payments can be made by cheque or BACS transfer, which takes much less time. It will be made in the currency of your residency
  • When your claim is settled we will provide a full breakdown of our assessment
  • Where the claim is related to pregnancy, we will only consider the claim if it is a result of a medical complication

Collinson Insurance Services Limited
The IDA Business Park, Athlumney, Navan, Co. Meath, Ireland
Registered in England and Wales under number 00758979
Registered Address: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU

Collinson Insurance Services Limited, trading as Intana, is authorised by the Financial Conduct Authority in the United Kingdom and regulated by the Central Bank of Ireland for conduct of business rules.