Call us on +353 46 9077381

Personal Belongings

Please submit originals of all of the following - photocopies are not acceptable. We recommend that you keep copies of everything you send us for your own records

  • The booking invoice for your trip
  • Receipts or similar documentation for the items you are claiming as evidence of value and ownership. Similar documentation can include bank statements showing purchase, original packaging for item or photo showing the items in question
  • A written report either from the airline, or hotel representative, or other applicable authority to confirm that you have notified them of the loss or theft
  • In respect of claims for damage to checked in luggage, we need a property irregularity report, which must be obtained at the airport, your airline passenger ticket and luggage recovery tags. We also require an estimate for repair/cleaning or a letter from a retailer confirming that the item is beyond repair or restoration.
  • In respect for claims of stolen goods, it is a condition of the policy that all losses are reported to the local police within 24 hours and a written report obtained and submitted with your claim (Please refer to your policy wording for full conditions regarding stolen and lost goods)
  • In respect of checked-in luggage missing and not returned, your airline passenger ticket, luggage recovery tags, property irregularity report and confirmation of loss letter must be provided. The property irregularity report should be obtained at the airport and the confirmation of loss letter will be available from the airline
  • In respect of money claims, we require documentation in support of the amount lost, such as foreign currency transaction slips or written confirmation of a withdrawal
  • In respect of delayed luggage, we require receipts for items purchased for essential use and a letter from the carrier confirming the delay

Please read these important notes:

  • The policy excess as defined in your policy will be deducted from each and every claim per insured person. In some cases your claim may fall under more than one section - consequently more than one excess may be deducted
  • We request details of your household insurance policy as there is a reciprocal agreement in place between insurance companies which allows them to share losses incurred, without affecting any no-claim discount or future premiums which the policyholder may enjoy
  • Please refer to the luggage section of your policy for confirmation of the sums insured which may be applicable to your claim
  • Claim payments can be made by cheque or BACS transfer, which takes much less time. It will be made in the currency of your residency
  • When your claim is settled we will provide a full breakdown of our assessment

Collinson Insurance Services Limited
The IDA Business Park, Athlumney, Navan, Co. Meath, Ireland
Registered in England and Wales under number 00758979
Registered Address: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU

Collinson Insurance Services Limited, trading as Intana, is authorised by the Financial Conduct Authority in the United Kingdom and regulated by the Central Bank of Ireland for conduct of business rules.